Understanding Consumer Expectations to Define and Improve Your Customers’ Experience

Thursday, April 17

3:00PM - 4:00PM Eastern (12:00 PM-1:00 PM Pacific)

Event Type

Webinar

Description

The HVAC industry is evolving, and so are customer expectations. With the increasing adoption of technology and changing needs, it’s essential to stay ahead of industry shifts.

This month on Matt Chatts, Matthew and the OPTIMUS team sit down with Josh Koplin from Eden to explore the latest trends shaping the industry. Gain valuable insights that will help you move from “I think” to “I know” when it comes to understanding what today’s consumers truly want, and learn how to consistently exceed expectations.

Complimentary Registration

Presenters

Matthew Bratsis

Vice President, Contractor Services

As Vice President of Contractor Services, Matthew is responsible for all lending and finance operations within OPTIMUS Financing. He works directly with lending partners and affiliates developing and creating the most up-to-date finance offerings for EGIA’s vast contractor base. In addition, Matthew leads EGIA’s business development strategy, as well as the design and implementation of finance training content.

Matthew has been an integral part of the home improvement finance industry for over 20 years, with stops at American General Finance, Greensky and Renovate America. Matthew attended Virginia Commonwealth University, graduating with a degree in Psychology.

Joshua Koplin

Co-Founder & CRO, EDEN

Joshua Koplin is the co-founder and CRO of EDEN, where he spearheads the company’s mission to empower contractors with innovative technology, helping them grow their businesses and provide exceptional customer experiences. He brings a wealth of experience in finance, innovation and business development, including strategic roles at RENOVA Inc., Japan’s largest renewable energy developer, where he led the company’s initial public offering, as well as in investment banking and M&A at J.P. Morgan.