It’s All about Customer Experience

Tuesday, July 23

3:00PM - 4:00PM Eastern (12:00 PM-1:00 PM Pacific)

Event Type

Webinar

Description

Your customer experience is happening whether you participate or not. And one of the biggest factors that will impact customer satisfaction is affordability.

On this month’s episode of Matt Chatts, Matthew is joined by customer service guru Stephen Dale of Power Selling Pros. Stephen Dale will offer some proven tactics to perfect your customer experience by incorporating financing into it.

You’ll also learn:

  • The framework to consistently deliver an elite customer experience
  • How financing and affordability are central to your customer’s satisfaction
  • Strategies for incorporating financing into every step of your process
  • And more!

Complimentary Registration

Presenters

Matthew Bratsis

Vice President, Contractor Services

As Vice President of Contractor Services, Matthew is responsible for all lending and finance operations within OPTIMUS Financing. He works directly with lending partners and affiliates developing and creating the most up-to-date finance offerings for EGIA’s vast contractor base. In addition, Matthew leads EGIA’s business development strategy, as well as the design and implementation of finance training content.

Matthew has been an integral part of the home improvement finance industry for over 20 years, with stops at American General Finance, Greensky and Renovate America. Matthew attended Virginia Commonwealth University, graduating with a degree in Psychology.

Stephen Dale

Executive Trainer & Coach

Stephen Dale is a passionate leader in the Home Services Industry with over 20 years of experience in the home services industry. He is a national speaker, trainer, and success coach for the trades and helps different organizations, business owners, and companies thrive through his classes and workshops. He has been a coach and trainer with Power Selling Pros for over eight years, working with hundreds of companies and many vendors during his tenure. His diversified empirical knowledge is derived through extensive training from the following operations: Nexstar Network, Service Nation Alliance, Business Development Resources, EGIA, Anthony Robbins Corporation, and Airtime 500; to name a few. He holds an MBA from Texas A&M. His training style is unique through his ability to connect with others at all levels through humor, knowledge, and class participation. His passion for the home services industry illuminates his ability to discover clients’ pain points and help provide solutions for success together.