Keep ‘Em Coming Back

Tuesday, October 27

1:00PM - 2:00PM Eastern (10:00 AM-11:00 AM Pacific)

Event Type



Matt and his team discuss the secrets of keeping repeat customers with novel customer appreciation, referral reward programs, and follow-up strategies. Learn the ins and outs of long-term consistency.

Complimentary Registration


Matthew Bratsis

Vice President, Contractor Services

As Vice President of Contractor Services, Matthew is responsible for all lending and finance operations within the EGIA Finance Clearinghouse. He works directly with lending partners and affiliates developing and creating the most up-to-date finance offerings for EGIA’s vast contractor base. In addition, Matthew leads EGIA’s business development strategy, as well as the design and implementation of finance training content.

Matthew has been an integral part of the home improvement finance industry for over 20 years, with stops at American General Finance, Greensky and Renovate America. Matthew attended Virginia Commonwealth University, graduating with a degree in Psychology.

Erica Leonor

Erica Leonor is a passionate leader and influencer in the Home Services Industry. She is a national speaker, trainer, and success coach for the trades and helps different organizations, business owners, and companies thrive through her classes and workshops. She excels in training teams on how to build a world-class customer service experience, create easy and effective sales processes, and internal and external communication. She serves on the Board of Directors for Women in HVACR and enjoys creating opportunities for women to receive mentoring, networking, and relevant educational experiences. Erica has a Bachelor’s Degree in Anthropology and enjoys traveling the world. She is married, has a new baby daughter, speaks Spanish, and loves The Lord of the Rings, Harry Potter, and Star Wars.