Removing Payment Friction For A Seamless Customer Experience
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Matt Chatts
Author: | August 21st, 2026

Removing Payment Friction For A Seamless Customer Experience

August's episode of Matt Chatts is now available to stream!

Customer experience does not end with the recommendation. From financing options to credit card processing, the way contractors present and collect payment can directly impact convenience, confidence and the overall buying experience. Learn why having a complete payment solution can help reduce friction in the field, support your team and make it easier for customers to move forward.

In our most recent episode of Matt Chatts, Matthew Bratsis and the OPTIMUS team sat down with David James from Service First Processing and James Leichter, Founder of Aptora, to discuss the importance of offering payment solutions that go beyond financing. They broke down how credit card solutions, financing options and a smoother payment process can help contractors create a better customer experience in the field and beyond.

Click below to stream the latest episode.


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